Privacy Policy – BrassOna LLC

Last updated: November 2024

At BrassOna LLC, accessible from www.brassona.com, your privacy and the security of your personal information are extremely important to us. This Privacy Policy explains what data we collect, how we use it, who we may share it with, and what choices you have regarding your information.

If you have any questions or requests, please contact us at:

📧 [email protected]

 

1. Information We Collect

We collect different types of information when you browse our site, create an account, or place an order.

ü  Personal Details

• Your full name

• Email address

• Phone number

• Shipping and billing address

ü  Payment Information

• Processed securely through Shopify Payments, Stripe, or PayPal

• We do NOT store your credit card information on our servers

ü  Technical Data

• IP address, browser type, device information

• Time zone and geographic details

• Pages you visit and actions you take on the website

• Cookies and session identifiers used to operate and secure the site 

2. How We Use Your Information

We use the information we collect to:

• Process, prepare, and ship your orders

• Send order updates such as confirmations, tracking, and delivery notifications

• Provide customer support and answer your inquiries

• Improve website performance, user experience, and product quality

• Send optional marketing messages (only if you choose to opt in)

 

3. GDPR Rights (For EU Customers)

If you are located in the European Economic Area (EEA), you have:

• The right to access your data

• The right to correct inaccurate information

• The right to request deletion of your data

• The right to restrict how your data is processed

• The right to data portability

• The right to withdraw consent at any time

To exercise any rights, contact us at [email protected] 

4. Log Files

We use log files for analytics, security, and site administration. These may include:

• IP addresses

• Browser type and usage patterns

• Date/time stamps

This information does not personally identify visitors.

5. Cookies & Tracking Technologies

We use cookies to:

• Store your preferences

• Improve site functionality and speed

• Keep items saved in your shopping cart

• Enhance your shopping experience

You can disable cookies in your browser settings, but some features may not function properly.

6. Third‑Party Services

We may share limited data with trusted partners such as:

• Payment providers (Shopify Payments, Stripe, PayPal)

• Shipping companies (USPS, UPS, DHL, FedEx)

• Fraud prevention and security tools

• Email/SMS marketing platforms

These companies have their own privacy policies that govern their practices.

7. Children’s Privacy

We do not knowingly collect information from children under 13 years old. If you believe a child has provided personal data on our site, please contact us immediately so we can remove it.

8. SMS & Email Marketing Consent

If you subscribe to SMS or email updates, you may receive:

• Order and delivery notifications

• Abandoned cart reminders

• Promotional offers and product news

• Review or feedback requests

You may unsubscribe anytime using the link provided in messages.

9. Online-Only Policy

This privacy policy applies exclusively to information collected online through our website.

10. Consent

By using our website, you consent to our Privacy Policy and agree to its terms.