Returns, Refunds and Warranty Policy

BrassOna LLC  

Last updated: November 2024

Thank you for shopping at BrassOna LLC. We take great pride in the craftsmanship of our handmade brass home‑decor products. If you are not satisfied with your purchase, this policy explains your rights.

1. Returns Eligibility

• You may request a return within 30 days of receiving your order.

• Items must be unused, uninstalled, and in their original condition.

• Customized or made‑to‑order items are non‑refundable unless defective.

• Items damaged due to improper installation cannot be returned.

How to start a return

1. Email [email protected] with your order number
2. Tell us the reason (optional, helps us improve)
3. We’ll reply with return instructions within 1 business day
4. Once received and inspected, refunds are issued to the original payment method

2. Refunds

• Once your return is received and inspected, we will notify you by email.

• Approved refunds will be credited to your original payment method.

• Original shipping fees are non‑refundable.

• Refunds may take 5–10 business days to appear depending on your bank.

3. Exchanges

• If an item arrives damaged or defective, contact us within 48 hours with photos.

• We will replace the item at no cost.

4. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective.

• For returns, contact us at: [email protected]

5. Warranty Policy 

At BrassOna LLC, we take pride in the durability and craftsmanship of our handmade brass fixtures. Every faucet, handle, and sink accessory is built to last—and we stand behind our work with a 5-year warranty to ensure your confidence and long-term satisfaction.

5.Year Limited Warranty

All BrassOna faucets and related brass hardware include a 5-year coverage period starting from the date of delivery.

This warranty protects you against defects in:

- Materials

- Workmanship

- Performance

- Finish durability

What Our Warranty Covers:

6. Shipping Damage

Damage caused during transportation to you.

7. Leaks & Functional Defects

Issues with valves, cartridges, internal components, or water flow.

8. Finish & Patina Issues

This includes:

- Premature discoloration not consistent with natural unlacquered brass patina

- Abnormal surface defects

- Unexpected corrosion or deterioration

9. Product Not as Described

If the item received does not match the photos, specifications, or description provided on our website.

How to File a Warranty Claim

If you encounter any problem covered by this warranty:

1. Email us at [email protected]

2. Attach photos or a video clearly showing the issue

3. Include your order number and a short explanation

4. We will respond quickly with the solution

Our solutions may include:

• Replacement parts (free of charge)
• Full replacement of the item
• A complete refund (depending on the case)

Important Warranty Limitations:

• Damage caused during installation
• Issues resulting from incorrect tools, overtightening, or improper handling
• Damage from chemicals, abrasive cleaners, or non-recommended maintenance
• Normal changes in natural brass patina (darkening, spotting, aging)

 

Installation Caution:

If a product is damaged during installation, it is not covered.

We strongly recommend:

• Professional installation
• Careful handling of threads, joints, and soft brass components
• Avoiding aggressive cleaners

Outside Warranty Cases:

If your situation is not covered by the warranty, you may still return your product within 30 days of delivery—see our Refund & Return Policy for details.

Our Commitment to You:

At BrassOna LLC, every item is handcrafted with care and made to last for years. Your satisfaction and trust are our top priorities, and our warranty reflects our confidence in the quality of our products.

Warranty Support:

For questions, claims, or installation guidance, contact us anytime at:

[email protected] 

Warranty Quick Summary:

• Warranty Period: 5 years
• Products Covered: All BrassOna faucets & brass hardware
• Type of Coverage: Leaks, defects, finish issues, shipping damage
• Resolution: Free parts, replacements, or refunds
• Support: Email & guidance

By purchasing from BrassOna LLC, you agree to this Refund Policy.